This Site is only for delivery of products to customers within Nigeria. We make every effort to deliver goods within the estimated timescales set out on our Site; however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within the estimated timescales where they did not occur due to our fault or negligence.

You agree not to hold the seller liable for any delay or failure to deliver products or otherwise perform any obligation as specified in these Terms and Conditions of Sale if the same is wholly or partly caused whether directly or indirectly by circumstances beyond our reasonable control.

Return Policy
Our Return Policy is as stated below:

What can I return?

You can initiate a return up to 7 days after delivery if:
  • You receive a wrong, damaged, defective or counterfeit item
When returning an item, ensure all seals, tags and accessories are left intact and item is in it’s original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid. 

How do I return an item?

Online : Complete your return request on our contact form, to fill the form see “Returns” in the footer section or call us.
 

How long will it take to return an item and get my refund?

Please see our timelines for full information.
 

Once I initiate a return, what happens next?

If the package was delivered to you and you requested for a pick-up, our delivery agent will call you to schedule a retrieval. There will be 2 attempts made to retrieve the item(s).
 
If you initially picked-up your package from one of our stations or chose to drop-off at one, please take the items you wish to return to our delivery officers when they come your locations; you will be contacted!
 

I have requested for returns pick-up from my home, how long will it take?

Once we receive your request,we will make two attempts to retrieve the item(s). 
 

What happens if I miss both attempts to retrieve my return?

Your return request will be cancelled and you will no longer be able to return that item. 
 

Can I return an item after 7 days?

You will not be able to return an item after 7 days but if it is faulty, it may be covered under warranty. For more information on our warranty policy, coming soon
 

Once retrieval of my package is done, how long will it take to be refunded?

Please see our timelines for full information.
 

My return has been collected for a while, but still no news, what should I do?

We apologize for this. Please contact us using the form provided or call us.
 

Him Only Technologies tells me they have done a bank transfer but I have not received the money, what should I do?

It takes 2-5 days for the money to reflect in your account. Please contact us if it you still haven’t received your refund after this time. 
 

How do I track my return status?

We will keep you updated by email and SMS about the status of your return. You may also wish to look at our timelines.
 
If you have any question please complete the customer contact form here.
 

Is my product under warranty?

Warranty information is displayed on each product’s listing page.
 

Do I have to return all products in my order?

No, you do not have to return your entire order. You can return your choice of selected items.
 

Do I have to return the free gift when I return a product?

Yes, any free gift must also be returned.
 

Do I have to pay for shipping charges when I return a product?

There are no charges for shipping a product back to Him Only Technologies.
 

Can I Replace or Exchange an item rather than a refund?

At the moment, Him Only Technologies does not offer replacement or exchange of an item; however you can still return an item and receive a full refund.
 

Why was my item redelivered to me instead of a refund?

Returned items will be redelivered to you if we cannot verify your reason for returning it. For example, a microwave returned for not powering-on will be tested extensively and if the claims are right, a refund will be processed, but if during the test, it powers-on, the item will be redelivered to you.